Refund Policy

Welcome to the SONY-CENTER Refund Policy page. Our aim is to ensure a smooth and effective experience for all our customers. Please read our policy carefully to understand our process for refunds.

    Eligibility for Refunds
    Products must be returned within 30 days of purchase.

        The item must be unused and in the same condition that you received it.
      
        Original packaging and receipt are required for processing a refund.

Non-Refundable Items

Certain items are exempt from being refunded. These include:

Gift cards
Downloadable software products
Some health and personal care items

Process for Refunds

To initiate a refund, please follow these steps:

Contact our support team via email at [email protected] with your order details.
Upon approval, send your item to our return address provided in the email.
Once received, you will be notified about the approval or rejection of your refund.

Refund Timeline

After approval, refunds are processed and a credit will be applied to your original method of payment within 5-10 business days.

For the accurate and efficient processing, ensure you follow the guidelines provided. If you have any questions regarding our refund policy, please reach out to our customer service team who are always here to help.

Thank you for choosing SONY-CENTER. We appreciate your understanding and cooperation.